While conducting a lab exercise a learner states that they cannot complete the lab due to lack of
confidence. Which of the following options is the BEST way to handle this situation?

Trainees reported that a trainer’s innovative use of media greatly enhanced their ability to
understand course content. Which of the following audiences is MOST likely to need this
information?

An instructor is a member of an organization that has recently received a great deal of unfavorable
publicity about the actions of many of the organization’s members at a recent convention. The
instructor has just received the first instructional assignment since the publicized events took place.
In this situation, which of the following must the instructor do FIRST to gain the respect of the
audience?

An instructor is hosting an online course with ten learners. Half of the learners have taken online
courses before and are familiar with virtual courses. The other half of the class is new to the virtual
environment. Which of the following should the instructor do FIRST to help all of the learners
understand what is required for the course?

While facilitating a lab where learners are expected to follow directions, some learners are deviating
from the assigned task. Which of the following is the BEST response?

Which of the following is the MOST effective action for improving participation during a questioning
session?

Which of the following should an instructor consider when distributing motivational incentives?

An instructor listens to a learner’s question and repeats it back to them. This is an example of which
of the following?

A learner shows up for class dressed inappropriately. Which of the following is the FIRST action the
instructor should do?

An instructor is instructing a class of thirty learners. One learner is constantly disrupting the class by
talking in a loud voice. Which of the following actions should the instructor take FIRST?