A supervisor reports that the departments network laser printer has been jamming repeatedly even though the paper jams are thoroughly cleared. Which of the following may correct this problem?

The SSID broadcast feature on an 802.11g WAP used for corporate access has been disabled but unauthorized users can still see the SSID and connect at will. Which of the following may be the cause?

To remove the read-only attribute on a file at the command prompt, which of the following commands should be entered?

A user reports that jobs for a network printer are stuck in the print queue and will not print. The user has checked the printer display and the display shows Ready. Which of the following should be attempted FIRST?

A user is experiencing slower than normal performance on a computer running Windows XP Professional. The user has rebooted the computer several times, is on a closed network with no Internet access and all accounts are created as limited user accounts. Which of the following actions should be recommended to the user?

Which of the following is the minimum percentage of free space needed to run disk defragmenter?

Which of the following can issue a Remote Assistance Invitation?

Windows XP employs which of the following access control methods?

To launch Device Manager in Windows XP, click Start, Run and type:

A technician receives a call from a customer whose computer is not working. The customer explains that while trying to install new RAM, the customer felt a static shock.
The technician should: