Which of the following would be the FIRST step in the problem solving process?

Which of the following local groups must a user running Windows XP Professional belong to, when logging into the computer using Remote Desktop Connection?

A customer is requesting assistance with a laptop recently purchased via the Internet. The technician finds that the laptops serial number is invalid. Which of the following would be the BEST way to handle this call?

Which of the following keys in the registry contains information about all the hardware that is available to the computer?

A technician is helping a customer troubleshoot a problem with a modem. The technician would like to run a HyperTerminal test to determine whether the modem will now connect and the customer only has one phone line. Which of the following would be the BEST action for the technician to take?

A user reports that performance on the computer running Windows XP Professional has become slow. The user is unable to run the defragmentation utility. Which of the following may be the problem?

Which of the following sequences will update the device driver for a network interface card (NIC)?

The elimination of a problem after implementing a solution is called:

Which of the following is a wireless security standard?

In Windows XP, which of the following tools allows system state information to be saved and restored?