A technician discovers that a co-worker is illegally accessing data from a customers network. Which of the following would be the BEST action for the technician to take?

A fully qualified domain name consists of which of the following? (Select TWO).

A customer reports being unable to pay at an online store using a credit card. The customer starts to give the technician the customers credit card information. Which of the following actions should the technician take?

A user wants to upgrade from Windows 2000 Professional to Windows XP Professional. The user has a striped set on basic disks on the existing Windows 2000 computer. Which of the following would be the FIRST thing to tell the user?

A user has installed a new video card that is not being recognized. It is determined that the old video adapter is on board. Which of the following should be checked FIRST to resolve this issue?

When attempting to determine the source of a customers problem, which of the following would be the MOST important step when gathering information?

A user reports receiving an error message stating, ‘Computer not found’ when attempting to access a mapped drive on another computer in the network. The user can access other mapped drives on other computers. Which of the following may be causing the problem?

Which of the following would be reasons to defragment a hard drive? (Select TWO).

Which of the following utilities optimizes hard disk performance by scanning the system for files that are safe for removal?

A user reports that since the last Windows XP Home update, the sound device has stopped functioning. Which of the following can the user be instructed to do to resolve the problem?