You work as the security administrator at Certpaper .com. You are defining a SLA (Service Level
Agreement). You want to ensure the availability of server based resources over guaranteed server
performance levels.
What must you include in the SLA to achieve this objective?
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A.
Hosting
B.
Application
C.
Network
D.
Security
Explanation:
In the hosting business, every company aims for 100% availability in their service level
agreements, and usually offer concessions for times of reduced availability. Sadly, these
agreements have exceptions which include: scheduled network maintenance, hardware
maintenance, software maintenance, virus attacks, hacker attacks, force majeure, labour actions,
war, insurrections, sabotage, and past due accounts on your part.