A user reports several technicians have been

unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?

A. A

llow the user to speak with a supervisor.

B. Identify the problem.

C. Establish a theory.

D. Immediately go to the user-s office.