Joe, a technician, arrives onsite at a customer-s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe l

eaves, the customer reports the behavior to Joes supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?

A. Maintaining good communications with the customer

B. Maintaini

ng good personal hygiene

C. Avoiding being judgmental

D. Avoid dismissing the customer-s problems