Which two statements correctly describe how Cisco Prime NCS simplifies troubleshooting?
(Choose two.)

A.
It enables network operators to open instant messaging conversations with Cisco
TAC engineers.

B.
Cisco Smart Interactions allow network operators to open service requests to Cisco
TAC in a controlled manner. Relevant information such as current configuration, last
configuration changes, and events can be attached by a single mouse click.

C.
It automatically configures a Cisco AnyConnect SSL tunnel, which allows Cisco
TAC engineers to connect to malfunctioning devices.

D.
It can collect crucial information such as associated devices and their current IP
address and status based on the user’s name.