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which three statements are true with regard to effective problem management?

According to the ITIL?v3 framework, which three statements are true with regard to effective problem management? (Choose three.)

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A.
The goal of problem management is similar to the goal of incident management.

B.
Resources dedicated to problem management are more effective than resources dedicated solely to managing incidents.

C.
A problem ticket can be opened as a result of a single incident ticket.

D.
It is desirable to align incident and problem management categories.

E.
Like incident management, problem management is reactive in nature.

F.
All incidents ultimately require a problem ticket for final closure.


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