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You are here: Home > Cisco Exam Questions > 642-165 > Which configuration can have skill assigned to it in Cisco ccx?

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Which configuration can have skill assigned to it in Cisco ccx?

networkmanagersMay 22, 2012

Which configuration can have skill assigned to it in Cisco ccx?

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A.
Contact service queue

B.
Skill groups

C.
Resource group

D.
Competence queue

Explanation:

In 642-165642-165

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One Comment on “Which configuration can have skill assigned to it in Cisco ccx?”

vnt says:

March 1, 2013 at 12:18 pm

What about Contact Service Queue?

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