You are writing a Cisco test, and there is a statement about Cisco Unified CallConnector. There are two products to improve customer responsiveness which are Cisco Unified CallConnector for CRM and Cisco Unified CallConnector for Salesforce.com. Which three advantages for the customer to implement these solutions? (Choose three.)

You are a help desk trainee for YourDomain.com, and you need to develop an easy-to-use, web- enabled tool to demonstrate the advantages of a converged network in terms of productivity enhancements and real estate savings to a prospective customer. Which tool should you adopt?

You work as a systems administrator at YourDomain.com. And the company’s operations manager is concerned about implementing a VoIP solution because of the possibility of integration issues with existing fax equipment. He seeks advice from you about the advantages that a Cisco Unified Communications solution against its competitors?

SMBs often handle IT needs with the help of a systems administrator. They are always the opposition on deployment of IP telephony because of complicated QoS configuration. For SMB customers who are not experts, what is an advantage of Cisco Unified Communications solutions in implementing QoS?

You are a help desk trainee for YourDomain.com. You are learning Cisco material: Voice traffic on an IP network has strict requirements concerning packet loss, delay, and delay variation (also known as jitter). To meet these requirements for voice traffic, the Cisco Wireless IP Telephony solution includes Quality of Service (QoS) features such as traffic classification, queuing, and shaping.
So, as you know, who would most likely be the key decision-maker of QoS implementations?

The operations manager of a potential customer is concerned about implementing a VoIP solution because of the possibility of interoperability issues with existing equipment. Which differentiator would be most appropriate to position a Cisco IP Communications solution against competitors?

You work as a systems administrator at YourDomain.com. And you know convergence can improve employee processes and efficiency. Then which two Cisco Unified Communications features can achieve these goals? (Choose two.)

You work as a system administrator at YourDomain.com and you need to simplify your operations and purchased Cisco Smart Care Service.
Which statements are the advantages of Cisco Smart Care Service?(Choose three.)

Which two baseline discovery questions would be most appropriate to ask a telecommunications manager? (Choose two.)

You work as an account manager for YourDomain.com, and you are discussing a Cisco Unified Communications solution with a cuscomer. The customer requires to support a variety of analog devices, voice mail, auto attendant, and 200 users. Which solution should you recommend to this customer?