When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent?
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent?
Where do you enable the CRS engine?
The CRS Engine is the handling layer and the interface to all required external supplier systems.
Where do you enable the CRS engine?
Which server or servers combine with redundant Cisco CRS engines to make a valid Cisco CRS 4.0 deployment?
Which server or servers combine with redundant Cisco CRS engines to make a valid Cisco CRS 4.0 deployment?
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard deplo
What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard deployment?
When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
Which two steps check out a database connection from the connection pool?
Which two steps check out a database connection from the connection pool? (Choose two.)
which Cisco Unified CCX setting takes precedence over "Automated Available" to determine the agent&#
When a call terminates, which Cisco Unified CCX setting takes precedence over “Automated Available” to determine the agent’s next state?
Which phone type has the following support matrix for Cisco Unified Contact Center Express?
Which phone type has the following support matrix for Cisco Unified Contact Center Express?
version 4.0 unsupported
version 4.5 supported
version 5.0 supported
Which three server types are supported for the installation of Cisco CRS?
Which three server types are supported for the installation of Cisco CRS? (Choose three.)