which three criteria?
A parameter in an SLA must meet which three criteria? (Choose three.)
which one of these tasks?
The Cisco IOS command, logging buffered 65536, performs which one of these tasks?
what is considered a problem management task?
According to the ITIL® v3 framework, what is considered a problem management task?
what is the primary responsibility of a "master poller”?
In inventory management, what is the primary responsibility of a “master poller”?
Why do SNMP counters often show different numbers than Cisco IOS CLI show commands?
Why do SNMP counters often show different numbers than Cisco IOS CLI show commands?
why is closure categorization very important?
When closing a trouble ticket, why is closure categorization very important?
which two formulas are commonly used to calculate priority?
According to the ITIL® v3 framework, which two formulas are commonly used to calculate priority?
(Choose two.)
Which three protocols can you use to collect detailed configuration information on network devices for invento
Which three protocols can you use to collect detailed configuration information on network devices
for inventory purposes? (Choose three.)
what activity is required to implement reboots, repairs, or workarounds?
According to the ITIL® v3 framework, what activity is required to implement reboots, repairs, or
workarounds?
what should you do?
After notifying the customer about an SLA issue, what should you do?