In which service component would you standardize methods and procedures for
authorizing, documenting, and performing changes to the network?

In which service component of the prepare phase would you recommend the appropriate
technology to address a business requirement of the customer?

Which of the following service components occur in the implement phase?

Define procedures to manage access to all systems is an activity that is part of which
service component in the operate phase?

In which service component would you gather information about the customer’s network
architecture and network usage requirements?

Which activity is part of the acceptance testing service component in the implement phase?

In which service component of the prepare phase would you provide a technology-focused,
business-focused, or technology- and business-focused demonstration of the technology
solution to highlight the features and benefits?

In which component would you identify and solve recurring incidents by analyzing incident
trends to identify patterns and systemic conditions?

In which service component of the plan phase would you address a customer`s operations
and network management infrastructure?

Which service component is part of the implement phase and includes the development of a
class schedule, training schedule, communications plan, and course outlines, as well as the
monitoring of enrollment?