What method is recommended for mapping out an organization’s current processes and to design
future processes?

Why should a Solution Architect develop a business case?

Which two statements about a company’s or product’s Value Proposition are true? (Choose two.)

DRAG DROP
Align the technology requirements on the left to their related business capabilities on the right.

Which three dimensions can you use to categorize a business capability? (Choose three.)

Which two are efficient ways to capture details about your organization’s current technology
capabilities? (Choose two.)

A regional bank wants to improve the customer satisfaction score for its online banking user base
by 25%. Which two system capabilities best support this business outcome? (Choose two.)

A business lead in a Fortune 100 customer service organization wants to optimize the efficiency of
his service incident team, while having the ability to rapidly respond to changing market conditions

in the industry. Which incident management platform best supports these goals?

The Sales leader is an important stakeholder. Why is it important to map technology capabilities to
his interests?

A business lead in a large service supply chain organization wants to improve information sharing
within his operations team through the use of wikis and other collaboration technologies. After a
quick assessment, he found an internal wiki offering that marginally met the needs of his group,
and he learned that the company has a two-year roadmap to upgrade the wiki to a more featurerich product. What is his best course of action that delivers immediate business value while
aligning with the company’s goal of reducing long-term operations costs?