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Category: 642-145

Exam 642-145: Implementing Cisco IOS Unified Communications Part 2 (IIUC2)

What type of phone system model should they deploy?

Jerry’s Fish Farm is installing in a Cisco Unified Communications Manager Express system at their
new Sales facility. The office has 4 sales people that handle all incoming sales calls. The manager
does not want to have to have a receptionist to answer and route calls, so he wants all of the sales
people phones to have the main sales phone number. He also wants them to all ring at the same
time, allowing the first available sales person to answer the call. What type of phone system model
should they deploy?

What needs to be changed in the configuration to resolve this issue?

Refer to the exhibit. You have a four person internal help desk. You would like the team lead to
handle all calls initially, if available. The lead’s extension is 2200 and the rest of the team has
extensions 2201,2202, and 2203. When callers contact the help desk they are reaching random
members of the help desk team. What needs to be changed in the configuration to resolve this
issue?


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