which type of availability management technique contributing to the continual service improvement process is u
According to ITIL® v3 framework, which type of availability management technique contributing to
the continual service improvement process is used to identify single points of failure within a
network?
which service operations considerations, specifically the impact of known errors reported by either Event Mana
According to ITIL® v3 framework, which service operations considerations, specifically the impact
of known errors reported by either Event Management or Incident/Problem Management, are
undertaken in managing change to an existing Service Operations Plan?
which service management process is characterized by the following statement with regard to spares planning?
According to ITIL® v3 framework, which service management process is characterized by the
following statement with regard to spares planning? “During service transition planning, this
process is used to help identify definitive spares in support of meeting planned repair timelines.”
which capacity management sub-process ensures the optimum use of a Service Provider…?
According to ITIL® v3 framework, which capacity management sub-process ensures the optimum
use of a Service Provider’s current hardware and software resources in order to achieve and
maintain the agreed Service Level Agreements (SLAs) or Service Level Requirements (SLRs)?
which type of monitoring is used to initiate an activity or action based upon identifying a predefined event
According to ITIL® v3 framework, which type of monitoring is used to initiate an activity or action
based upon identifying a predefined event or failure?
which are correlated over time to build trends that are used during continual service improvement processes?
According to ITIL® v3 framework, which type of problem management is initiated within service
operations and is used to gather event records, which are correlated over time to build trends that
are used during continual service improvement processes?
Which step is missing from this list?
According to ITIL® v3 framework, the Reactive Problem Management process contains these
steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising a
Known Error Record, Resolution, Closure, Major Problem Review, and Errors Detected in the
Development Environment. Which step is missing from this list?
what is the correct set of functions that are included within Problem Management?
According to ITIL® v3 framework, what is the correct set of functions that are included within
Problem Management?
What information should you include when a fault management system autogenerates an incident ticket to ensure
What information should you include when a fault management system autogenerates an incident
ticket to ensure that the correct support team is assigned to the ticket?
What should you use to collect network performance statistics such as latency, jitter, and packet loss?
What should you use to collect network performance statistics such as latency, jitter, and packet
loss?