Which hardware device enables a reliable, manageable way to connect IP telephony systems to existing switches or analog devices?

A potential customer requests a reliable, cost-effective method of monitoring and evaluating the quality of voice in Cisco Unified Communications solutions. This customer needs a tool which continuously monitors active calls supported by the Cisco Unified Communications system and provides near-real-time notification when the voice quality of a call, represented as end-user experience expressed by a Mean Opinion Score, fails to meet a user-defined quality threshold.

Which of the following tools should an account manager propose?

Read the customer objection and choose the best response. Chief financial officer: Convergence sounds good in theory. What exactly does it give me, though? I want to talk in terms of business justification.

Which two statements about Cisco Unified Presence integration are true? (Choose two.)

A large retail catalog business wants to route customer information with customer calls and reduce queuing times. Its call centers currently operate on a legacy ACD system, PBX, and desktop applications. Which Cisco product and feature, respectively, would meet these needs?

Which of these products would be most appropriate to recommend to a customer that wants to connect a fax device to Cisco Unified Communications infrastructure?

What are two potential opportunities for recommending development of XML applications? (Choose two.)

What is the primary differentiator between the Cisco Emergency Responder and traditional E911 solutions?

Which two features are integrated in Cisco IOS software on routers? (Choose two.)

Desktop application managers are often afraid of changing existing Microsoft or IBM applications because of security issues when implementing new applications like instant messaging or unified messaging.

Which two facts could an account manager point out regarding this concern? (Choose two.)