When installing Microsoft SQL Server for the Cisco Unified Contact Center Enteprise 7.0 release, which of the following settings is required for TempDB?

In the Cisco Unified Contact Center Enterprise solution, calls can be routed directly to agents. In this script and agent-to-agent node, how is the agent selected?

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:

There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports

There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions

In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment. What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

When setting up a VRU Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution, which of the following is the correct value for the VRU Connection Port field?

In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)

There are 20 agents in the Sales skill group and 10 agents in the Customer Service skill group. All agents are currently busy handling customer calls. All agents are also members of both the Sales and Customer Service skill groups.

Sales has 10 calls in queue, each with a priority of 5, and two calls in queue with a priority of 4. Customer Service has five calls in queue, each with a priority of 3. Which type of call will be delivered to the next available agent?

When installing Microsoft SQL Server for the Cisco Unified Contact Center Enteprise 7.0 release, which of the following settings is required for TempDB?

In a Cisco Unified Contact Center Enterprise design with a Cisco Unified
Communications Manager cluster with three nodes:

Publisher (PUB)
Subscriber 1 (Sub1)
Subscriber 2 (Sub2)

For 500 agents with 1:1 redundancy option, PG A and B connect to Sub1 and Sub2 respectively. What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redundancy?

Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state transfer between a pair of duplex Peripheral Gateways?

In the Cisco Unified Contact Center Enterprise solution, calls can be routed directly to agents. In this script and agent-to-agent node, how is the agent selected?