What does CSQ stand for in Cisco Unified Contact Center Express?

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

How is the default e-mail address in the E-mail Subsystem Configuration page used?

Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?

CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)

In a high availability scenario, what is the longest expected downtime for a Cisco Agent Desktop failover?

What is a benefit of using subflows?

With which product is Cisco unified CCX integrated in order to allow an agent to chat with an SME using CAD?

Which three components can or will be installed from the Cisco Unified CCX installer media? (Choose three)

Which three tasks are supported by the Cisco unified CCX editor? (Choose three)