what product does this organization need for this capability?
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agentaTMs CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Which of the following is not an input that is required when you install Cisco Unified CCX?
Which of the following is not an input that is required when you install Cisco Unified CCX?
How many premium seats should be purchased?
You are designing a Cisco Unified Contact Center Express system with four requirements:
* 250 configured agents
* 150 agents maximum logged in at any given time
* 30 agents able to make outbound calls
* 20 agents able to answer emails
How many premium seats should be purchased?
Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign
Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign?
Which tool protects Cisco Unified Contact Center Express against worms, day-zero viruses, and other intermedia
Which tool protects Cisco Unified Contact Center Express against worms, day-zero viruses, and other intermediate security threats?
Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool?
Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three)
Which tool is used to size Cisco Unified CCX?
Which tool is used to size Cisco Unified CCX?
What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Un
A Cisco Unified Contact Center Express 7.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco Unified CCX Engine, Database, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours.
What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Unified Contact Center Express deployment?
What CRS Server configuration enabled the CRS Server to fail over to a secondary Call Manager when the primary
What CRS Server configuration enabled the CRS Server to fail over to a secondary Call Manager when the primary Call Manager fails?
Which step must be executed before an email can be sent?
Which step must be executed before an email can be sent?