How can you configure the Prompt step to play different prompts following subsequent timeouts or retries?
How can you configure the Prompt step to play different prompts following subsequent timeouts or retries?
What is a benefit of using subflows?
What is a benefit of using subflows?
How is product licensing stored and viewed in Cisco Unified Contact Center Express 4.0?
How is product licensing stored and viewed in Cisco Unified Contact Center Express 4.0?
Which Cisco Unified Contact Center Express deployment scenario is valid?
Which Cisco Unified Contact Center Express deployment scenario is valid?
What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?
What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?
What is the purpose of the Repair button in the Cisco Unified Contact Center Express 5.0 Installation Wizard?
Exhibit:
Refer to the exhibit. What is the purpose of the Repair button in the Cisco Unified Contact Center Express 5.0 Installation Wizard?
where is wrap-up data enabled?
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
What is the main function of the CRS Editor?
What is the main function of the CRS Editor?
What does CSQ stand for in Cisco Unified Contact Center Express?
What does CSQ stand for in Cisco Unified Contact Center Express?
what product does this organization need for this capability?
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?