Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?
Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?
What is the minimum number of servers needed to support this configuration?
A Cisco Unified Contact Center Express deployment must have the following characteristics:
High Availability
Cisco Unified Contact Center Express 4.0
two remote sites
agent pool split evenly between both sites
3 concurrent supervisors
20 concurrent agents
agents using Cisco IP Phone Agent and Citrix terminals silent monitoring and recording in use
no historical reporting during call center open hours What is the minimum number of servers needed to support this configuration?
How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contac
An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?
Which step library is included in the license for Cisco Unified CCX Standard?
Which step library is included in the license for Cisco Unified CCX Standard?
Which deployment option is invalid for Cisco Unified Contact Center Express v. 5.0?
Which deployment option is invalid for Cisco Unified Contact Center Express v. 5.0?
What does it mean for a variable in the Application Editor to be defined as a parameter?
What does it mean for a variable in the Application Editor to be defined as a parameter?
What formula do you use to calculate the number of Voice Gateway ports?
What formula do you use to calculate the number of Voice Gateway ports?
Which three feature enhancements are included in Cisco Unified Contact Center Express 5.0 Supervisor Desktop?
Which three feature enhancements are included in Cisco Unified Contact Center Express 5.0 Supervisor Desktop? (Choose three.)
where do you start the debugger?
In the CRS Application Editor, where do you start the debugger?
why would you use the Java tab?
In the Expression Editor panel of CRS Script Editor, why would you use the Java tab? (Choose three.)