When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
Which three components are installed from the Cisco CRS Installer media?
Which three components are installed from the Cisco CRS Installer media? (Choose three.)
Which two steps check out a database connection from the connection pool?
Which two steps check out a database connection from the connection pool? (Choose two.)
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unif
Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)
which Cisco Unified CCX setting takes precedence over "Automated Available" to determine the agent
When a call terminates, which Cisco Unified CCX setting takes precedence over “Automated Available” to determine the agent’s next state?
How many seats should be purchased?
You are designing a Cisco Unified Contact Center Express system with three requirements:
250 configured agents
150 agents maximum logged in at any given time 30 agents able to make outbound calls
How many seats should be purchased?
Which phone type has the following support matrix for Cisco Unified Contact Center Express?
Which phone type has the following support matrix for Cisco Unified Contact Center Express?
version 4.0 unsupported
version 4.5 supported
version 5.0 supported
Which three server types are supported for the installation of Cisco CRS?
Which three server types are supported for the installation of Cisco CRS? (Choose three.)
What should you set the Client Configuration to when configuring the ODBC Data Source for the Database Subsyst
What should you set the Client Configuration to when configuring the ODBC Data Source for the Database Subsystem?