Which agent will be selected when the Resource Selection Criteria is set to circular routing?
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
Which server or servers combine with redundant Cisco CRS engines to make a valid Cisco CRS 4.0 deployment?
Which server or servers combine with redundant Cisco CRS engines to make a valid Cisco CRS 4.0 deployment?
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
which source and destination resources?
A preview outbound dialer uses which source and destination resources?
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
which branch of the step is executed?
If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the step is executed?
What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard deplo
What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard deployment?
What formula do you use to calculate the number of agents in a Call Center?
What formula do you use to calculate the number of agents in a Call Center?
which service?
In addition to writing information to a trace file, the Cisco CRS System sends standard event logging messages to a syslog server through which service?
which ways does remote monitoring allow the monitored call to be selected?
By which ways does remote monitoring allow the monitored call to be selected? (Choose two.)