What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?

What tool is used to estimate the hardware server resources required for an IPCC Express deployment?

If an existing script is uploaded to the CRS, what does it ask?

Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?

Which action blocks further inbound and preview outbound calls when an agent is presented with a preview outbound call?

Which step library is included in the license for Cisco Unified CCX Standard?

What does it mean for a variable in the Application Editor to be defined as a parameter?

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

Which agent will be selected when the Resource Selection Criteria is set to circular routing?

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?