Which log file contains call-processing information from services such as Cisco Unified
CallManager and Cisco Unified CallManager CTI Manager?

You have received a trouble ticket from a user who could not leave a message for John Doe at
extension 2001. The user stated that when the call was forwarded to voice-mail, the Cisco Unity
opening greeting was played instead of John Doe’s greeting. Which three issues could cause this
problem? (Choose three.)

Partition A contains four route patterns. The calling search space assigned to Device B contains
only Partition A. When Device B dials 1136, which of the route patterns will be selected?

Which two methods can be used to correct database replication issues in a cluster running Cisco
Unified CallManager 4.1? (Choose two.)

Your customer has implemented a multipoint control unit to allow conferencing between existing
Cisco Unified Video Advantage users. The multipoint control unit appears to be properly
configured, but users are complaining that when they conference they get audio but no video.
What is the most likely cause?

You are troubleshooting why a user cannot make calls to the PSTN. You are reviewing trace files
and you have found where the user’s IP phone initiates the call but you never see the call go out
the gateway. What is the next step in troubleshooting this issue?

You have two Cisco Unified CallManager clusters each using endpoint authentication. You have
moved a small group of users from Cluster 1 to Cluster 2 and now their phones are failing to
register with Cluster 2. Each phone displays the error message “failure to authenticate on the CTL
file”.
Which step should be taken to resolve this issue?

Your company has recently installed a Cisco Unified CallManager cluster and a Cisco Unity voice
mail platform. You have received complaints from users that the red MWI light never comes on,
even when there are new voice-mail messages in the voice mailboxes. Which two steps must be
taken to resolve this issue? (Choose two.)

You have developed a dial plan for a Cisco Unifed CallManager 5.0 solution. All the route patterns,
partitions, calling search spaces, and translation rules have been configured. Before starting up
the system you wish to test the dial plan for errors.
Which Cisco Unifed CallManager tool will simplify this testing?

In order for a third-party SIP phone to register with a Cisco Unified CallManager cluster, which
three configuration parameters must match between the phone and the cluster? (Choose three.)