An engineer receives a report regarding choppy voice quality on a call. The user does not
remember the details of the call time or the numbers that were dialed. What should the
engineer implement to assist in identifying future issues?

A single user receives a high amount of inbound voice messages and checks them only via
email. The user cannot receive or send messages as the mailbox is full. Which option
provides a permanent solution to this problem?

An administrator has determined that an end user is experiencing jitter. Which symptom is the
end user experiencing?

A company wants to deploy IP telephony on its network. The engineer has to allow the
existing switches to support Cisco IP phones that are connected to a Cisco Unified
Communications Manager server. Which command should be configured on the switches to
allow voice traffic on VLAN 50?

An entire department is reporting frequent calls with poor voice quality. Which fault domain
should be investigated first?

On the PSTN gateway, a network engineer runs sh isdn status and finds the Layer 2 state of
each interface to be “TEI_ASSIGNED”. What is the status of PSTN connectivity from this
gateway?

An administrator has been deleting phones from Cisco Unified Communications Manager, but
would like to reassign those directory numbers. Which two configuration areas within Cisco
Unified Communications Manager allow the administrator to perform this task? (Choose two.)

Which option in RTMT would be used to monitor connections using Cisco Unity Connection?

An engineer receives a report that Cisco Unified Communications Manager is not responding.
The engineer needs to use RTMT to check errors. Which menu path should the engineer
follow to install RTMT?

A voice engineer wants to monitor system activities using the RTMT tool.
Which step is next after navigating to Cisco Unified Reporting?