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what will happen when the user of IP phone A presses the Hold soft key is true?

Refer to the exhibit.

All displayed devices are registered to the same Cisco Unified Communications Manager server
and the phones are engaged in an active call. Assume that the provided configurations exist at the
phone line level and multicast MOH is disabled cluster wide.
Which description of what will happen when the user of IP phone A presses the Hold soft key is
true?

Which action can the administrator take to prevent this from occurring?

All 30 users on a single floor of a building are complaining about network slowness. After
investigating the access switch, the network administrator notices that the MAC address table is
full (10,000 entries) and all traffic is being flooded out of every port. Which action can the
administrator take to prevent this from occurring?