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what should be done to resolve the issue without losing redundant links?

You are the network administrator of a large Layer 2 network. At certain times during the day,
users complain that the network is responding very slowly.
When troubleshooting the issue, you notice the election of a new root bridge with an unknown
MAC address. Knowing that all access ports have the PortFast feature enabled, what should be
done to resolve the issue without losing redundant links?