which component?
In the Cisco future solutions architecture framework, the security solutions are directly built
upon which component?
How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log
in as chat agents via an independent browser. How many agents will be able to service
voice calls via Cisco Agent Desktop in this scenario?
What is the maximum number of agent web chat sessions that is supported on the highest class server?
What is the maximum number of agent web chat sessions that is supported on the highest
class server?
What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for
What is the minimum package that is required to develop a custom Cisco Unified
Intelligence Center report for a Cisco Unified CCX deployment?
Which three values should you use to position Cisco security solutions?
Which three values should you use to position Cisco security solutions? (Choose three.)
Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign?
A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional
items must the customer purchase to be able to run a 30-port outbound IVR campaign?
(Choose two.)
Which two resource selection criteria are available for a chat Contact Service Queue?
Which two resource selection criteria are available for a chat Contact Service Queue?
(Choose two.)
Which Cisco security technology delivers the best real-time threat intelligence?
Which Cisco security technology delivers the best real-time threat intelligence?
which option cannot be across the WAN from the active Cisco Unified CCX site?
In a high availability over WAN deployment, which option cannot be across the WAN from
the active Cisco Unified CCX site?
Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified
Which three options cannot be validated using the Cisco Unified Communications Sizing
Tool in a Cisco Unified CCX deployment configuration? (Choose three.)