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Which two troubleshooting techniques would be helpful in resolving this issue?

You have been presented with a trouble ticket from an end user who works at a remote location
that is served by a Cisco Unified Communications Manager Express. The user reports being
unable to place calls to international numbers, but all other calls work properly and other users at
this location can place international calls. Which two troubleshooting techniques would be helpful
in resolving this issue? (Choose Two)