How many RTP streams exist on the network when a Cisco Unified Contact Center Express agent is
engaged in a call that is being silently monitored and recorded?

Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of
the RTP packet stream directly from a supported IP phone?

Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact
Center Express? (Choose two.)

Which statement describes DTMF processing on Cisco Unified Contact Center Express with
supported SIP-based agent IP phones that are registered to Cisco Unified Communications Manager?

Which two guidelines are recommended when configuring agent phones for Cisco Unified CCX
agents? (Choose two.)

Refer to the exhibit.

Assume that all shown agents are available to take a call. Which agent will receive the call when a
select resource step is triggered in the script for the Customer Service CSQ?

Which protocol is used by presence-enabled users in Cisco IM and Presence to control phones that
are registered to Cisco Unified Communications Manager?

Refer to the exhibit.

In this high-availability Cisco IM and Presence deployment with three subclusters, the first user is
assigned to server 1A; the second user is assigned to server 2A; and the third user is assigned to
server 3 A. Assume that Cisco IM and Presence is set to active-active mode. To which server will the fourth
user be automatically assigned?

Which statement about high availability for XMPP federation in Cisco IM and Presence is true?

Which protocol does the Cisco Jabber client use, in conjunction with Cisco IM and Presence, to
deliver enterprise-class instant messaging services?