What is the relationship of KPIs to each organization?
According to ITIL® v3 framework, KPIs have to be related to specific inputs, outputs and activities.
What is the relationship of KPIs to each organization?
What is the characteristic of that measurement?
According to ITIL® v3 framework, a KPI is used to measure the efficiency of an organization or
process. What is the characteristic of that measurement?
Which key implementation mechanisms are responsible for ensuring that managed changes within the Operational S
Which key implementation mechanisms are responsible for ensuring that managed changes within
the Operational Support Plan do not adversely impact the managed services?
which type of availability management technique contributing to the continual service improvement process is u
According to ITIL® v3 framework, which type of availability management technique contributing to
the continual service improvement process is used to identify single points of failure within a
network?
which service operation process with regard to monitoring and control methods…?
According to ITIL® v3 framework, which service operation process with regard to monitoring and
control methods, ensures that either the processes are being performed as intended (no
circumvention and still fit for purpose) or that any required changes or improvements need to be
identified?
which service operations considerations, specifically the impact of known errors reported by either Event Mana
According to ITIL® v3 framework, which service operations considerations, specifically the impact
of known errors reported by either Event Management or Incident/Problem Management, are
undertaken in managing change to an existing Service Operations Plan?
which service management process is characterized by the following statement with regard to spares planning?
According to ITIL® v3 framework, which service management process is characterized by the
following statement with regard to spares planning? “During service transition planning, this
process is used to help identify definitive spares in support of meeting planned repair timelines.”
which type of monitoring is used to initiate an activity or action based upon identifying a predefined event
According to ITIL® v3 framework, which type of monitoring is used to initiate an activity or action
based upon identifying a predefined event or failure?
which capacity management sub-process ensures the optimum use of a Service Provider…?
According to ITIL® v3 framework, which capacity management sub-process ensures the optimum
use of a Service Provider’s current hardware and software resources in order to achieve and
maintain the agreed Service Level Agreements (SLAs) or Service Level Requirements (SLRs)?
which are correlated over time to build trends that are used during continual service improvement processes?
According to ITIL® v3 framework, which type of problem management is initiated within service
operations and is used to gather event records, which are correlated over time to build trends that
are used during continual service improvement processes?