According to ITIL® framework, which type of redundancy is characterized by redundant assets
entering service only after failure occurs?

According to ITIL® v3 framework, which type of warranty assurance provides a customer with a
measured confidence that services are available within defined geographical locations and
scheduled times?

According to ITIL® v3 framework, which type of redundancy is characterized by integrating
different types of assets with a common service capability thereby being more resilient to a single
cause of failure in the network?

According to ITIL® v3 framework, which type of warranty assurance provides a customer with a
measured confidence that services are supporting defined level of demand and quality?

According to ITIL® v3 framework, which type of test offers services to support the business

through major failures or disruptive events?

According to ITIL® v3 framework, which type of tools is best suited to ensure management of a
predefined workflow stream containing a set of tasks which can be managed around resource
availability, timelines, status, and if needed escalation paths?

According to ITIL® v3 framework, which type of warranty test that service providers undertake to
implement general and service level controls is used to ensure that the value that is provided to
customers is complete and not eroded by any avoidable costs and risks?

According to ITIL® v3 framework, which set of tools is best suited to provide interrogation and
recovery of information relating to devices within the service provider network infrastructure?

According to ITIL® v3 framework, which set of tools is best suited to control relevant customer
attributes in a centralized location allowing for relationships between assets, components, and
services to be stored and maintained?

According to ITIL® v3 framework, KPIs help measuring the success of a process in regards to
performance, quality, and value. Which other key factor should be considered when applying KPIs
to process metrics?