Which two guidelines are recommended when configuring agent phones for Cisco Unified CCX
agents? (Choose two.)

Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact
Center Express? (Choose two.)

Which statement describes DTMF processing on Cisco Unified Contact Center Express with
supported SIP-based agent IP phones that are registered to Cisco Unified Communications
Manager?

Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a
copy of the RTP packet stream directly from a supported IP phone?

How many RTP streams exist on the network when a Cisco Unified Contact Center Express agent
is engaged in a call that is being silently monitored and recorded?

Which Cisco Unified Contact Center Express core system software component communicates with
Cisco Agent Desktop for agent state control and call control?

Which Cisco Unified Contact Center Express data store contains CSQ information?

Which statement describes the call recording operation on Cisco Unified Contact Center Express
call agents that use Cisco IPPA?

A company that is using the Cisco Unified Contact Center Express Enhanced version requires that
selected types of agent calls are automatically recorded. Which call recording operation can be
used to satisfy this requirement?

Which Cisco Unified Contact Center Express script media step can invoke a VXML application to
retrieve and play prompts on-demand from an off-box location?