When using the Call Subflow step, can variables be shared between the parent (calling) flow and the subflow?
When using the Call Subflow step, can variables be shared between the parent (calling) flow and the subflow?
What three tasks are required to add a CRS application?
What three tasks are required to add a CRS application? (Choose three.)
what does it ask?
If an existing script is uploaded to the CRS, what does it ask?
What is the maximum number of agents supported for CCM co-resident installations?
What is the maximum number of agents supported for CCM co-resident installations?
which Cisco Unified Contact Center Express 5.0 packages is the preview outbound dialer available?
For which Cisco Unified Contact Center Express 5.0 packages is the preview outbound dialer available?
What issues notification messages for CRS engine errors?
What issues notification messages for CRS engine errors?
Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?
Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?
Which action blocks further inbound and preview outbound calls when an agent is presented with a preview outbo
Which action blocks further inbound and preview outbound calls when an agent is presented with a preview outbound call?
Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?
Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?
What is the minimum number of servers needed to support this configuration?
A Cisco Unified Contact Center Express deployment must have the following characteristics:
High Availability
Cisco Unified Contact Center Express 4.0
two remote sites
agent pool split evenly between both sites
3 concurrent supervisors
20 concurrent agents
agents using Cisco IP Phone Agent and Citrix terminals silent monitoring and recording in use
no historical reporting during call center open hours What is the minimum number of servers needed to support this configuration?