Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool?
Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three)
Which tool is used to size Cisco Unified CCX?
Which tool is used to size Cisco Unified CCX?
What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Un
A Cisco Unified Contact Center Express 7.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco Unified CCX Engine, Database, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours.
What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Unified Contact Center Express deployment?
What CRS Server configuration enabled the CRS Server to fail over to a secondary Call Manager when the primary
What CRS Server configuration enabled the CRS Server to fail over to a secondary Call Manager when the primary Call Manager fails?
Which step must be executed before an email can be sent?
Which step must be executed before an email can be sent?
What happens when the CRS Engine fails in a High-Availability CRS deployment?
What happens when the CRS Engine fails in a High-Availability CRS deployment?
Which branch of the step is performed when the Call Redirect step sends a caller to a device not existing in t
Which branch of the step is performed when the Call Redirect step sends a caller to a device not existing in the CallManager?
How does the CRS Server know that it has received an ASR-enabled contact?
How does the CRS Server know that it has received an ASR-enabled contact?
What is the most likely root cause?
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?
Which branch of the step is executed?
The Call Redirect step sends a caller to a device that does not answer. Which branch of the step is executed?