In Cisco unified ccx, where is wrap-up data enabled?

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Where can you start, stop, and restart Cisco unified Contact Center Express services?

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agentaTMs CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

Which of the following is not an input that is required when you install Cisco Unified CCX?

You are designing a Cisco Unified Contact Center Express system with four requirements:

* 250 configured agents
* 150 agents maximum logged in at any given time
* 30 agents able to make outbound calls
* 20 agents able to answer emails

How many premium seats should be purchased?

Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign?

Which tool protects Cisco Unified Contact Center Express against worms, day-zero viruses, and other intermediate security threats?