Which two features are added when upgrading from Cisco unified CCX standard to enhanced?
Which two features are added when upgrading from Cisco unified CCX standard to enhanced?
Which three tasks can an agent perform on the cisco agent desktop?
Which three tasks can an agent perform on the cisco agent desktop?
when the primary server fails?
Which configuration enables a cisco unified contact center express server to fail over to
a secondary cisco unified communications manager server when the primary server fails?
Which type of information is available from the cisco unified contact center express control center?
Which type of information is available from the cisco unified contact center express control center?
Which three tasks can an agent perform using email?
Which three tasks can an agent perform using email?
what is the status of the database subsystem on the control center page of AppAdmin?
If you have not configured the database subsystem, what is the status of the database subsystem on the control center page of AppAdmin?
How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in the CSQ
How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in the CSQ real-time report?
What is the maximum number of concurrent emails an agent can have?
What is the maximum number of concurrent emails an agent can have?
which of these packages?
Agent Email is a Cisco Unified CCX feature available in which of these packages?
which of these packages?
Presence integration is a Cisco unified CCX feature available in which of these packages?