What is the correct installation order for the Cisco Agent Desktop in a Cisco Unified Contact Center Enterpris
What is the correct installation order for the Cisco Agent Desktop in a Cisco Unified Contact Center Enterprise solution?
What two network components allow external video endpoints to enter Cisco Unified MeetingPlace video meetings?
What two network components allow external video endpoints to enter Cisco Unified MeetingPlace video meetings? (Choose two.)
Select 2 response(s).
What needs to be changed in the Cisco Unified Communications Manager to fix this issue?
In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:
There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports
There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions
In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment. What needs to be changed in the Cisco Unified Communications Manager to fix this issue?
Which two of these are used for gathering customer network information for deploying on-premises Cisco Unified
Which two of these are used for gathering customer network information for deploying on-premises Cisco Unified MeetingPlace voice/video and web conferencing? (Choose two.)
Select 2 response(s).
Which is not a valid protocol for connecting Cisco Unified Communications Manager to a Cisco Voice Gateway?
Which is not a valid protocol for connecting Cisco Unified Communications Manager to a Cisco Voice Gateway?
What two types of media convergence servers are supported for a Cisco Unified MeetingPlace Application Server?
What two types of media convergence servers are supported for a Cisco Unified MeetingPlace Application Server? (Choose two.)
Select 2 response(s).
What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redun
In a Cisco Unified Contact Center Enterprise design with a Cisco Unified
Communications Manager cluster with three nodes:
Publisher (PUB)
Subscriber 1 (Sub1)
Subscriber 2 (Sub2)
For 500 agents with 1:1 redundancy option, PG A and B connect to Sub1 and Sub2 respectively. What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redundancy?
Which three of these actions help to verify the design of a proposed Cisco Unified MeetingPlace solution?
Which three of these actions help to verify the design of a proposed Cisco Unified MeetingPlace solution? (Choose three.)
Select 3 response(s).
What should be checked first to troubleshoot?
While initially testing the Cisco Unified MeetingPlace on-premise internal web server, the end user can??t join a web meeting successfully; the error states: “Too early to attend.” What should be checked first to troubleshoot?
When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is the return on n
When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is the return on no answer configured for agents?