which of the following is the correct value for the VRU Connection Port field?
When setting up a VRU Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution, which of the following is the correct value for the VRU Connection Port field?
Which two are part of the configuration?
In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)
Which type of call will be delivered to the next available agent?
There are 20 agents in the Sales skill group and 10 agents in the Customer Service skill group. All agents are currently busy handling customer calls. All agents are also members of both the Sales and Customer Service skill groups.
Sales has 10 calls in queue, each with a priority of 5, and two calls in queue with a priority of 4. Customer Service has five calls in queue, each with a priority of 3. Which type of call will be delivered to the next available agent?
which of the following settings is required for TempDB?
When installing Microsoft SQL Server for the Cisco Unified Contact Center Enteprise 7.0 release, which of the following settings is required for TempDB?
What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redun
In a Cisco Unified Contact Center Enterprise design with a Cisco Unified
Communications Manager cluster with three nodes:
Publisher (PUB)
Subscriber 1 (Sub1)
Subscriber 2 (Sub2)
For 500 agents with 1:1 redundancy option, PG A and B connect to Sub1 and Sub2 respectively. What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redundancy?
Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state
Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state transfer between a pair of duplex Peripheral Gateways?
how is the agent selected?
In the Cisco Unified Contact Center Enterprise solution, calls can be routed directly to agents. In this script and agent-to-agent node, how is the agent selected?
what is the required Network VRU type?
In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the required Network VRU type?
Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?
Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?
which of the following settings is required for TempDB?
When installing Microsoft SQL Server for the Cisco Unified Contact Center Enteprise 7.0 release, which of the following settings is required for TempDB?