In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:

There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports

There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions

In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment. What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

When creating a new ICM call routing script, a palette tool is available with the icons available for use in the script. The available nodes are grouped into four tabs. Which option is not one of those tabs?

In the Cisco Unified Contact Center Enterprise, using the CTI OS Desktop there is a standard button for “Supervisor Assist,” which will find the team supervisor and bring them into the call. Using the Agent Desk Settings above, how is the supervisor brought into the call?

In the Cisco Unified Contact Center Enterprise solution, if the Cisco Unified Communications Manager subscriber for the Cisco voice gateway is down, how will incoming calls be treated?

When installing Microsoft SQL Server for the Cisco Unified Contact Center Enteprise 7.0 release, which of the following settings is required for TempDB?

In the Cisco Unified Contact Center Enterprise solution, calls can be routed directly to agents. In this script and agent-to-agent node, how is the agent selected?

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:

There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports

There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions

In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment. What needs to be changed in the Cisco Unified Communications Manager to fix this issue?