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What needs to be done to allow the MGCP gateway to use a different call agent if the primary fails?

Refer to the exhibit. You have received a trouble ticket that users cannot place calls to the PSTN. During testing you discover the gateway is not switching to the secondary call agent when the primary call agent is unreachable.

What needs to be done to allow the MGCP gateway to use a different call agent if the primary fails?

What is the best solution to this issue?

Your company has a centralized IP Telephony system and branch offices in eight major cities. The manager of your company help desk recently published local access numbers for external customers to reduce the costs associated with your company’s toll-free 800 service. However, when customers call the new local numbers they hear a reorder tone instead of your centralized IVR.What is the best solution to this issue?