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Which two route patterns will support this dial-plan requirement?

A dial plan uses six-digit numbers, in which the first two digits are a site code and the last four digits are an extension. Access codes must begin with a 7 or 8 and the second digit must be a 0, 1, 5, or 9. Calls within a site are placed using just the four digit extensions. Which two route patterns will support this dial-plan requirement? (Choose two.)

Which call distribution algorithm will allow each service counter representative to provide the best customer

An auto parts retailer would like its six service counter representatives to be able to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Which call distribution algorithm will allow each service counter representative to provide the best customer service?