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What is a possible reason for the problem?

Although SIC was already established and running, Joe reset SIC between the Security
Management Server and a remote Gateway. He set a new activation key on the Gateway’s side
with the command cpconfig and put in the same activation key in the Gateway’s object on the
Security Management Server. Unfortunately, SIC can not be established. What is a possible
reason for the problem?

What is the reason for this behavior?

You want to reset SIC between smberlin and sgosaka.
In SmartDashboard, you choose sgosaka, Communication, Reset. On sgosaka, you start cpconfig,
choose Secure Internal Communication and enter the new SIC Activation Key. The screen reads
The SIC was successfully initialized and jumps back to the cpconfig menu. When trying to
establish a connection, instead of a working connection, you receive this error message:
What is the reason for this behavior?

After entering the activation key, he gets the following message in SmartDashboard – “Trust establishe

John is the Security Administrator in his company. He installs a new R77 Security Management
Server and a new R77 Gateway. He now wants to establish SIC between them. After entering the
activation key, he gets the following message in SmartDashboard –
“Trust established?
SIC still does not seem to work because the policy won’t install and interface fetching does not
work. What might be a reason for this?

What is the next BEST troubleshooting step?

John Adams is an HR partner in the ACME organization. ACME IT wants to limit access to HR
servers to a set of designated IP addresses to minimize malware infection and unauthorized
access risks. Thus, the gateway policy permits access only from John’s desktop which is assigned
a static IP address 10.0.0.19.
He has received a new laptop and wants to access the HR Web Server from anywhere in the
organization. The IT department gave the laptop a static IP address, but that limits him to
operating it only from his desk. The current Rule Base contains a rule that lets John Adams

access the HR Web Server from his laptop with a static IP (10.0.0.19).
He wants to move around the organization and continue to have access to the HR Web Server. To
make this scenario work, the IT administrator:
1) Enables Identity Awareness on a gateway, selects AD Query as one of the Identity Sources,
and installs the policy.
2) Adds an access role object to the Firewall Rule Base that lets John Adams access the HR Web
Server from any machine and from any location and installs policy.
John plugged in his laptop to the network on a different network segment and was not able to
connect to the HR Web server. What is the next BEST troubleshooting step?


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