A physical assessment of the Mac should be performed in which of the following
troubleshooting stages?

Which of the following tools should be run after using the Trackpad Keyboard Mapper tool to
verify that a keyboard language has been programmed on a MacBook Air (Early 2014)?

When configuring an ESD-compliant work area and using an ESD wrist strap, ensure that
the metal section or hooks on the strap interior are touching your skin. What else should you
verify to ensure that the ESD-compliant work area is properly configured?

To remove the bottom case of the MacBook Air (11-inch, Mid 2013), you must unscrew
eight 2.48 mm screws and two additional screws. What is the size of the two additional
screws?

Francine states that she does not see anything on her iMac display when she turns it on.
Which of the following should you use first to isolate as either a backlight issue or a video
signal issue?

Which of the following features of Power Nap will only occur if the portable Mac is plugged
into a power adapter?

A customer states that a MacBook Pro (Retina, 13-inch, Early 2013) does not recognize the
SD card she brought with her. You have her reproduce the issue, and discover that she is
properly inserting the card and it is not recognized by iPhoto and Image Capture. What

question should you ask next to isolate the issue to hardware?

When reinstalling a Mac Pro (Late 2013) graphics board, the spring must be placed: