Which of the following is an ESD precaution that must be taken when working with Apple devices? A. Use polyester foam mats to ground the workbench. B. Do not place internal components on metal surfaces. C. Pick up circuit boards using their connectors. D. When handling internal components, wear synthetic materials. Reference: http://www.peachpit.com/articles/article.aspx?p=760956

Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls? A. Turn off iPhone Cellular Calls in iCloud preferences. B. Turn off iPhone Cellular Calls in System Preferences. C. Turn off iPhone Cellular Calls in FaceTime preferences. D. Turn off iPhone Cellular Calls in Messages […]

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD? A. The technician is conducting a current test on a device. B. The technician is working on a device that is plugged in to AC power. C. The technician is cleaning the display on a device […]

Which of the following are required to setup iTunes backup with an iPhone 8? (Сhoose two.) A. Encrypted volume on Mac or PC B. Lightning to USB Cable C. iCloud account D. Computer compatible with iTunes E. iTunes Store account Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows

April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April? A. “Personal Hotspot can come with additional charges. You should contact your carrier.” B. “You must enable Personal Hotspot on your iPhone before the feature can […]

Which of the following features of iOS require an Apple ID to use? A. Maps B. Game Center C. Siri D. Split View Reference: https://support.apple.com/en-us/HT202659

After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi. Which of the following criteria must be met before these daily backups can be made automatically? A. iTunes is open on the host computer. B. The iOS device is plugged into the host computer via USB. […]

Which equipment is used to check if an AC power outlet is properly grounded? A. A conductive workbench mat B. A ground polarity tester C. A grounding cord with alligator clips D. A nylon probe tool (black stick)

Which of the following statements are correct when considering the effects of ESD damage on a given product? (Choose two.) A. ESD damage might immediately affect the equipment. B. ESD damage presents itself within an hour of discharge. C. ESD damage invariably prevents equipment from powering on. D. Not all internal assemblies with circuit boards […]

A computer service technician says, “I don’t use ESD precautions and have never had a problem.” Which of the following is the correct response to this statement? A. ESD damage may not appear immediately. B. ESD happens only to inexperienced technicians. C. ESD only occurs in very rare circumstances. D. ESD damage is really not […]