A customer notices that the battery menu bar icon on her MacBook (13-inch Early 2008) displays the
alert “Service Battery.” What is the first step to troubleshoot this issue?

Which of the following is an available option in the Three Finger section of the Trackpad Preference
pane in Snow Leopard?

If a user would like Address Book to sync with a valid Google or Yahoo account, what information will
the user need? SELECT ALL THAT APPLY

To configure iCal in Snow Leopard to connect to a Microsoft Exchange server with auto-discovery, the
user needs a valid ________ and ________.

Similar to the iPhone support for Exchange email, you can configure only one Exchange account in

Snow Leopard Mail.

Manually configuring Mail to use Exchange email is very similar to configuring a(n) ________ account.

Which built-in application can be used for troubleshooting connectivity with a digital SLR camera?

What built-in Mac OS X utility can be used to determine if a Mac’s wireless chipset supports Wake on
Demand?

while troubleshooting a printing issue you notice that the print queues have jobs that are stuck and
cannot be deleted. What built in feature would allow you to clear all print queues and start over?

From the list below, choose the configuration that supports using the Wake on Demand feature of
Snow Leopard.