What should be done to protect the Thunderbolt and USB 3 port during handling or
shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic
board?

You require additional information about a specific problem with a customer’s Mac. Which
one of the following resources is the Apple-recommended choice for researching the
problem?

Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the
27-inch Apple LED Cinema Display?

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when
plugged into the network at his office. He demonstrated that he knows how to connect
Ethernet cables and was able to connect to the Internet on your known-good Ethernet
network. You ran MRI and and the computer passed all tests when run using either Ethernet
port. What question should you ask the customer next?

You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch
Early 2013) but cannot see the menu bar. What section of the Display pane in System
Preferences would help with this issue?

When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component
must be replaced with the speaker included in the Mid 2011 microphone kit?

How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook
Pro (Retina, 15-inch, Early 2013 and Late 2013) have?

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

When plugged in, which component of an iMac remains energized even if the computer is
powered off?

When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch Late
2013), a keycap kit can be used rather than replacing the top case assembly. Which of the
following statements is true?